Leading textbook authors wrote:

"Wilson's research yields three useful lessons:

"1. Dealing effectively with people is what management is all about. The 11 skills constitute a goal creation/commitment/feedback/reward
/accomplishment cycle with human interaction at every turn.

"2. Managers with high skills mastery have better unit performance and employee morale than managers with low skills mastery.

"3. Effective female and male managers do not have significantly different skill profiles, contrary to claims in the popular business press in recent years."

from Kreitner and Kinicki, Arizona State University, in their 2001 edition of Organizational Behavior (McGraw Hill, NY)

Table of Contents

Chapter 1: Balance Is Your First Key to Effective Management

Technical, Teambuilding, Drive, Survey of Management Practices, Rating Management Performance, Three Fundamental Skills, The Task Cycle, Case Study, Bring Your Skills Together

Chapter 2: Balance Your Shortfalls with Open Communications

Flow of Ideas, Management Roles, Chief Executive Officers, Executive Level, Designer, Producer, Marketer, Sales, Services, Keep Your Balance

Chapter 3: Productive Management Needs a Technical Base

Organize Your Skills, Setting Goals and Standards, Planning for Production, Six Sigma Addition, Problem Solving and Decision Making, General Problem Solving, Check Your Technical Skills, Evaluate Your Personal Impact

Chapter 4: Manage Your Team to Improve Productivity

Teambuilding and Communications, Our Team Survey, Task Cycle Skills, Teambuilding's Role in Balancing Management, How Teambuilding Training Contributes, Manager's Role in Teambuilding, Upgrade Your Personal Performance, Check Your Teambuilding Skills, Evaluate Your Personal Impact

Chapter 5: Appraise Performance -- Exercise Balanced Control

Balance Your Drive To Be Productive, Conducting Appraisals, Give Sound Feedback, Appraisal Methods, Summarize, Understand the Exercise of Control, Check Your Balance, Evaluate Your Personal Impact

Chapter 6: Balanced Management Builds Both You and Your Organization

Concentrate on Balance, Summarize Your Three Sets of Skills, How Others Assess Your Balance, Survey of Management Practices, Survey of Leadership Practices, Leadership Practices of Women, Survey of Executive Leadership, Survey of Sales and Sales Management, Impact of Selling Effort, Sales Management Practices

Chapter 7: Study Your Skills and Improve Your Management

What You Have Learned, Plan Your Progress, Three Steps in Personal Plan for Progress

Appendix A: Appraising Management Performance and Balance

The Fundamentals of Measurement, How the Surveys Assess a Manager's Skills, The Survey of Leadership Practices, Relations between the Ratings, Factor Loadings.

Appendix B: Publications and References