360 Feedback Surveys for Competency Assessment

How Can We Increase Job Competency with 360 Feedback?

The combination of competency statements, a customized 360 questionnaire, and training is a very powerful way to help individuals increase the competencies that matter most. A core competency statement describes the capability required to do a job successfully. Many organizations have conducted extensive studies of core competencies.

Performance Programs is often asked to use those studies to create customized feedback questionnaires. We review each of the competencies for its potential "observability," seeking the behavioral aspects of each competency. We can then create customized 360 feedback questions that focus on observations of behaviors. Unlike personality, behavior can be changed through training and coaching. The customized 360 feedback questionnaire is often used in conjunction with training and development programs.

Customized 360 feedback is usually not validated. However, an organization can obtain validated items or groups of items to create a hybrid survey. For validated competencies, theTask Cycle® Surveys from The Clark Wilson Group are an excellent source. You can view these competencies by visiting the Phases and Dimensions link on the fact sheets for any of the 13 titles. If your organization's competencies match part or all of these, you can capitalize on this research by adding them to your custom 360 feedback questionnaire.